At cosmqxrg, we want you to be completely satisfied with your purchase. If you are not happy with your shoes for any reason, our Return & Refund Policy explains your options, the process, and how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return:

  • Gift cards
  • Final sale or clearance items (unless defective)

2. Return Process

To initiate a return:

  1. Contact our customer service team at support@cosmqxrg.com with your order number and reason for return.
  2. Our team will review your request and provide instructions for returning the item, including the return address and any required documentation.
  3. Pack the shoes securely in the original packaging to prevent damage during shipping.
  4. Ship the return using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or the wrong product was sent.

Important: We recommend keeping your return shipping receipt as proof of shipment.

3. Refunds

Once your return is received and inspected:

  • If approved, we will process a refund to your original payment method.
  • Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., defective item or wrong shipment).

We reserve the right to deny a refund if the item does not meet our return eligibility criteria.

4. Exchanges

If you would like to exchange your shoes for a different size or style:

  • Follow the same process as a return to initiate your exchange.
  • Exchanges are subject to availability.
  • Additional payment may be required if the replacement item has a different price.

5. Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us within 7 days of delivery.
  • Provide a photo or video evidence of the defect or damage.
  • We will provide a prepaid return label and issue a full refund or replacement upon receipt and verification.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider, as processing times may vary.
  3. If the refund is still not received, contact us at support@cosmqxrg.com and include your order number.

7. International Returns

For international orders:

  • Return shipping costs are generally the responsibility of the customer.
  • Customs, duties, or taxes paid during the original purchase are non-refundable.
  • Delivery times for international returns may vary based on shipping carrier and destination.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

cosmqxrg
Email: support@cosmqxrg.com

We aim to process all returns and refunds quickly and efficiently to ensure your satisfaction.