At cosmqxrg, we strive to deliver your orders quickly, safely, and reliably. This Shipping Policy explains our shipping methods, costs, and estimated delivery times.
1. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, processing may take 2–4 business days.
2. Shipping Methods and Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time* | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $5.99 |
| Expedited Shipping | 2–3 business days | $12.99 |
| Free Shipping (Orders $75+) | 5–7 business days | Free |
*Delivery times are estimates and may vary depending on location, carrier, and external factors such as weather or customs delays.
3. Shipping Destinations
- We ship to addresses within the United States.
- International shipping may be available to select countries. Contact us for details and rates.
- We are not responsible for delays caused by customs, import duties, or local postal services.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the status of your shipment on the carrier’s website.
5. Shipping Address
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for lost or misdelivered packages due to incorrect address information.
- Address changes after placing an order may delay delivery. Contact us immediately if you need to update your address.
6. Lost or Damaged Shipments
- If your order is lost in transit or arrives damaged, contact us within 7 days of delivery.
- Provide photos of the damaged item or proof of non-delivery.
- We will arrange a replacement or issue a full refund at no additional cost to you.
7. Shipping Restrictions
- We do not ship to P.O. Boxes for expedited orders.
- Certain products may have shipping restrictions due to size, weight, or destination.
- Hazardous materials (if any) may not be eligible for standard shipping.
8. Contact Us
For questions about shipping rates, delivery times, or tracking, contact us:
cosmqxrg
Email: support@cosmqxrg.com